Important Information

General Advice Warning

General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and Product Disclosure Statements (PDS) for some products.

Complaints

Coversafe Insurance Brokers Pty Ltd are committed to the fair, transparent and timely resolution of disputes. As part of our commitment we subscribe to the Australian Financial Complaints Authority (AFCA), an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.
Email: john@coversafe.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA).

They may be contacted at:

Mailing address
Australian Financial Complaints Authority,
GPO Box 3, Melbourne VIC 3001

Ph – 1800 931 678
Fax – 03 9613 6399
Email – info@afca.org.au
Website – www.afca.org.au

A complaint form is also available at the AFCA Website. If you require further information about any of these procedures please contact our office during business hours.